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Cancellation Policy

Cancellation Policy

Last updated: August 02, 2023
Please read these cancellation policies carefully before using Our Service.

1. Refund Request Period:

Customers who purchase a subscription on the Royal Keepers Marketplace are entitled to request a refund within 14 days from the date of purchase.

2. Eligibility for Refund:

To be eligible for a refund, customers must adhere to the following conditions:

The refund request must be made within 14 days from the date of subscription purchase.

The subscription must not have been fully utilized or expired during the 14-day period.

The customer must be in compliance with the Royal Keepers Marketplace Terms of Service.

3. Refund Process:

To initiate a refund request, customers should contact the Royal Keepers Marketplace support team through the designated channels provided on the website. The customer must provide the following information:

Order ID or relevant purchase details.

Reason for the refund request.

4. Refund Approval:

Upon receiving a valid refund request, Royal Keepers Marketplace will review the request to ensure it meets the eligibility criteria. If the request is approved, the refund will be processed within 14 days from the date of receiving the request.

5. Refund Method:

Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed upon by the customer and Royal Keepers Marketplace.

6. Non-Refundable Circumstances:

Royal Keepers Marketplace reserves the right to refuse a refund under the following circumstances:

The refund request is made after the 14-day period has expired.

The subscription has been fully utilized or expired during the 14-day period.

The customer has violated the Royal Keepers Marketplace Terms of Service.

The customer has violated any applicable laws or regulations.

7. Cancellation of Subscription:

Customers have the right to cancel their subscription at any time during its validity. However, after the 14-day refund period, cancellations will not be eligible for a refund.

8. Changes to the Policy:

Royal Keepers Marketplace reserves the right to modify or update this Subscription Cancellation Policy from time to time. Customers will be notified of any changes through email or by posting a notice on the Royal Keepers Marketplace website.

9. Compliance with UK Law:

This Subscription Cancellation Policy is in compliance with the laws of the United Kingdom, including but not limited to the Consumer Rights Act 2015.

For any further inquiries or clarifications regarding this policy, customers can contact the Royal Keepers Marketplace support team.